Reference

How We Protect Your Privacy

Your account and payment information are kept secure on pakong888. We collect only what we need to verify your identity, process withdrawals via DANA, OVO, GoPay and QRIS…

DANA deposits protectedEncrypted account accessYour data, your control
pakong888 How We Protect Your Privacy
REACH OUT ANYTIME

How to Request Access or Changes

Email Support Contact our team at [email protected] with your account email and request type.
Live Chat Open your account and head to the chat widget in the bottom right.
Account Settings Log in and go to Settings > Privacy to review your stored data, update…
SECURITY AND COMPLIANCE

How We Keep Your Data Safe

Encrypted Connections

All traffic between your device and pakong888 is encrypted using industry-standard TLS 1.2. Your login credentials and payment details are never sent in plain text, whether you're accessing the lobby on desktop or mobile.

Payment Data Isolation

DANA, OVO, GoPay and QRIS credentials are processed through third-party gateways and never stored on our servers after your transaction completes. Withdrawal verification uses a two-step check: account confirmation and device recognition.

Account Access Control

Your account is protected by password authentication and optional two-factor verification via SMS. If we detect a login from an unfamiliar device or location, we send an alert to your registered email and require re-verification.

Data Retention Rules

We keep your account information for 12 months after you close your profile, then delete it unless local law requires longer storage. Payment records related to DANA, OVO, GoPay and QRIS are retained for 24 months for compliance and dispute resolution.

Third-Party Sharing

We only share your data with licensed payment processors, fraud prevention services and legal authorities when required by law. We never sell your information to marketers or data brokers, and we do not share your gaming activity with external parties.

Policy Updates

When we change this privacy policy, we email you 30 days in advance and update the timestamp on this page. Continuing to use your account after the update confirms your acceptance of the new terms.

Your Privacy Questions Answered

Yes. Email [email protected] with the subject 'Data Access Request' and your account email address. We compile your data within 7 business days and send it as a downloadable file. The file includes your account details, transaction history, device logs and communication records.

We do not store your payment credentials after each transaction clears. Transaction records (amounts, dates, reference numbers) are kept for 24 months for reconciliation and dispute resolution. Account balance and withdrawal history remain visible in your lobby as long as your account is active.

Your account data is deactivated immediately and scheduled for deletion 12 months later. During that 12-month period, we may use your contact details to send you account closure confirmation or respond to any disputes. After 12 months, all personal information is permanently deleted from our systems.

Yes. We use session cookies to keep you logged in and analytics cookies to track which games and payment methods are most used. These help us improve the lobby layout and ensure DANA, OVO, GoPay and QRIS payment flows work smoothly. You can disable non-essential cookies in your browser settings without losing account access.

No. We never sell your personal data, gaming history or payment information to third parties. We share data only with licensed payment processors to complete DANA, OVO, GoPay and QRIS transactions, and with legal authorities when required by local law.

Every promotional email from pakong888 includes an 'Unsubscribe' link at the bottom. Click it and your email is removed from our marketing list within 24 hours. You can also update your communication preferences in Account Settings > Notifications to disable promo messages while keeping transaction alerts active.

Contact our support team immediately via live chat or email [email protected]. We'll review your account activity, force a password reset and monitor for fraudulent withdrawals via DANA, OVO, GoPay or QRIS. We also file an incident report and notify you of any unauthorized access within 24 hours.